Digital Document Storage Boosts Business Speed and Efficiency
You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based…
Government Services
Across the world, governmental organizations are making the difficult transition from the paper era to the digital era. Often this…
Social Media Drives the Shift from Call Centers to “Contact Centers”
The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service…
When Your Business Should Outsource: Defining Factors
Deciding whether to outsource certain functions and job tasks of your business and knowing when is the best time to…
DATAMARK Selected to Operate El Paso 311
DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management responsibilities of the…
Top 10 Reasons to Outsource Your Call Center
Reduced Costs: As mentioned above, setting up a call center requires major investments in facilities, equipment, operations, and staffing. Outsourced…
HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce
After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush…
Data Entry “Inconsistencies” Could Affect Obamacare Eligibility
The federal government–and a couple of states–will have to slog through some 2.6 million Obamacare health insurance application “inconsistencies” identified…
