DATAMARK Selected to Operate El Paso 311
DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management responsibilities of the…
Top 10 Reasons to Outsource Your Call Center
Reduced Costs: As mentioned above, setting up a call center requires major investments in facilities, equipment, operations, and staffing. Outsourced…
HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce
After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush…
Data Entry “Inconsistencies” Could Affect Obamacare Eligibility
The federal government–and a couple of states–will have to slog through some 2.6 million Obamacare health insurance application “inconsistencies” identified…
