Cities Find Big Value in 311 Apps
Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311…
Cities Respond to Demand for Bilingual 311 Services
As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving…
After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away
311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals and Mobile Apps Back in the day, when you needed the…
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
Digital Document Storage Boosts Business Speed and Efficiency
You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based…
Government Services
https://www.datamark.net/solutions/industries/government Across the world, governmental organizations are making the difficult transition from the paper era to the digital era. Often…
DATAMARK Selected to Operate El Paso 311
DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management responsibilities of the…
Top 10 Reasons to Outsource Your Call Center
Outsourcing Contact Centers Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of…
HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce
After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush…