The Digital Mailroom – Infographic
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as…
Introducing: Five Steps to Reduce Contact Center Turnover
High attrition doesn’t have to be a given in contact centers. With a proactive strategy, contact center service providers can…
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back…
Document Scanning and Backfile Conversion: 7 Steps to Success
10 Reasons to Outsource Your Contact Centers
There are many reasons why it makes good business sense to outsource your customer care — not only can you…
Contact Center Technology Trends
Sometimes it’s hard to wrap your head around every available technological solution designed to improve contact center performance. If you…
Infographic: Freight Document Processing Maturity Model
From in-house paper-pushing to a digital workflow handled by outside specialists When it comes to processing bills of lading, commercial…
7 Business Process Outsourcing Trends to Watch in 2016
Top 10 Business Process Outsourcing Terms
Need to make sense of the alphabet soup of acronyms used in the business process outsourcing sector? Check out our…
