From A Call Center To A Fully-Functioning Contact Center: A Growing Trend
Transforming an existing call center into a full-functioning contact center can be challenging. While the statistical findings convey the customer’s demands for…
The Digital Mailroom – Infographic
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as…
Before Outsourcing Your Contact Center, Improve Your Processes
For many growing companies, there comes a point where the contact center’s key performance indicators begin to reveal serious problems.…
Introducing: Five Steps to Reduce Contact Center Turnover
High attrition doesn’t have to be a given in contact centers. With a proactive strategy, contact center service providers can…
Business Engineering: Process Improvement
Business Engineering: Business Strategy Assessment
Business Engineering: Process Transformation
311 Maturity Model
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back…