Top 10 Reasons to Outsource Your Call Center
Reduced Costs: As mentioned above, setting up a call center requires major investments in facilities, equipment, operations, and staffing. Outsourced…
Infographic: Freight Document Processing Maturity Model
From in-house paper-pushing to a digital workflow handled by outside specialists When it comes to processing bills of lading, commercial…
Infographic: The Digital Mailroom
Want to know what goes on in a digital mailroom facility? Check out our infographic above! In a digital mailroom,…
Infographic: Contact Center Technology Trends
Cloud platforms, gamification, social media CRM, artificial intelligence … Sometimes it’s hard to wrap your head around every available technological…
Infographic: Business Process Transformation Q&A
Embarking on a business process improvement initiative can seem like a monumental task. Where do you start? What are the…
Infographic: Understanding the Benefits of Contact Center Consolidation
If your company has grown and now encompasses several regional offices, it’s likely you have several customer service agents in…
Infographic: Document Scanning and Backfile Conversion: 7 Steps to Success
When a customer calls, which scenario best describes your way of doing business? A. You pull up the customer’s file on…
10 Business Process Outsourcing Trends for 2015
We’ve taken a look into the future of BPO, and here are the top trends we see driving the industry…
Infographic: A Paper-Free Future?
Many organizations still struggle to shift away from paper and fully embrace faster digital business processes, according to a new…
Infographic: Customer Service Expectations for the Holidays
Businesses are gearing up for a busy holiday shopping season, and that includes making sure contact center agents are ready…
