Top 8 Best Practices for Multichannel Customer Contact Centers
No need to reinvent the wheel–there are many great Multichannel Customer Contact “Best Practices” guides available on the web. We’ve gathered some…
Top 10 Reasons to Outsource Your Call Center
Reduced Costs: As mentioned above, setting up a call center requires major investments in facilities, equipment, operations, and staffing. Outsourced…
Infographic: Freight Document Processing Maturity Model
From in-house paper-pushing to a digital workflow handled by outside specialists When it comes to processing bills of lading, commercial…
Infographic: The Digital Mailroom
Want to know what goes on in a digital mailroom facility? Check out our infographic above! In a digital mailroom,…
Infographic: Contact Center Technology Trends
Cloud platforms, gamification, social media CRM, artificial intelligence … Sometimes it’s hard to wrap your head around every available technological…
Infographic: Business Process Transformation Q&A
Embarking on a business process improvement initiative can seem like a monumental task. Where do you start? What are the…
Infographic: Understanding the Benefits of Contact Center Consolidation
If your company has grown and now encompasses several regional offices, it’s likely you have several customer service agents in…
10 Business Process Outsourcing Trends for 2015
We’ve taken a look into the future of BPO, and here are the top trends we see driving the industry…
Infographic: A Paper-Free Future?
Many organizations still struggle to shift away from paper and fully embrace faster digital business processes, according to a new…
Infographic: Customer Service Expectations for the Holidays
Businesses are gearing up for a busy holiday shopping season, and that includes making sure contact center agents are ready…
