Infographic: Tips and Strategies for a Document Spring Cleaning
Spring is around the corner. This is traditionally the time to do a deep cleaning and make a fresh start…
Top 8 Best Practices for Multichannel Customer Contact Centers
No need to reinvent the wheel–there are many great Multichannel Customer Contact “Best Practices” guides available on the web. We’ve gathered some…
Infographic: The Language of the Modern Call Center
The “call center” of the past is no more. Though most people still use the term “call center,” today’s customer-service…
Infographic: Freight Document Processing Maturity Model
From in-house paper-pushing to a digital workflow handled by outside specialists When it comes to processing bills of lading, commercial…
Infographic: The Digital Mailroom
Want to know what goes on in a digital mailroom facility? Check out our infographic below! In a digital mailroom,…
Infographic: Contact Center Technology Trends
Cloud platforms, gamification, social media CRM, artificial intelligence … Sometimes it’s hard to wrap your head around every available technological…
Infographic: Business Process Transformation Q&A
Embarking on a business process improvement initiative can seem like a monumental task. Where do you start? What are industry…
Infographic: Understanding the Benefits of Contact Center Consolidation
If your company has grown and now encompasses several regional offices, it’s likely you have several customer service agents in…
Infographic: Document Scanning and Backfile Conversion: 7 Steps to Success
When a customer calls, which scenario best describes your way of doing business? A. You pull up the customer’s file on…
10 Business Process Outsourcing Trends for 2015
We’ve taken a look into the future of BPO, and here are the top trends we see driving the industry…