DATAMARK on Daytime with Kimberly & Esteban
Contact DATAMARK, Inc. for a wide range of outsourced back-office services, including call center services.
New DATAMARK Report Gives Insider Insights on Most-Outsourced Business Processes
Companies see improved ROI, error reduction, and increased efficiency by leveraging business process outsourcing in popular key areas. DATAMARK, a…
Customer Service Contact Center Business Continuity Plan: Why You Need One & How to Create It
If you don’t already have a business continuity plan for your customer service contact center, you should. Having recovery strategies…
Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
The millennial generation-comprised of individuals currently between the ages of 22 to 37- have a spending power projected to reach…
“Do You Speak Spanish?”- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990. Hispanics and Latinos, whom the U.S. Census Bureau predicts will account…
The Advantages to Promoting from Within
Studies show both employers and employees benefit from internal career paths Human resource managers understand there are times when it…
Major U.S. Insurance Company Struggles with Rapid Growth
A large, U.S.-based property and casualty insurance company was growing rapidly, with revenues climbing nearly 40 percent a year. The…
Cities Find Big Value in 311 Apps
Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311…
Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk
Nervous leaders of the Philippine business process outsourcing (BPO) industry requested a meeting with President Rodrigo Duterte to discuss his…
