Cloud Services Now Account for a Third of IT Outsourcing Market
As a further sign of just how much cloud computing has impacted the IT landscape, a new report by outsourcing…
Fundamental Changes in BPO in 2016 and Beyond
Companies all over the world rely on Business Process Outsourcing (BPO) to keep their enterprise running smoothly. However, as a…
Study: SMBs Falling Short on Disaster Recovery Preparedness
Cloud computing offers organizations new options for establishing and improving business continuity and disaster recovery plans, yet many of small to…
Email Chaos and Other Content Issues Create Information Risk in Large Enterprises
In a wide-ranging study of enterprise-level information management, email has emerged as the proverbial “elephant in the room.” A significant number…
UK Office Workers Prefer Printed Paper Over Electronic Documents
More and more people are using tablet computers at work, which some believed would help advance the concept of the…
IT Problems Can Cause Employees to Lose Two Work Weeks Every Year
The email server goes down, the WiFi connection drops, the computer freezes … At work, these little daily tech glitches…
A Rage Robot for Call Centers
A New Zealand company is ready to unleash a computer robot on the call center world, a smart machine that…
Cybercrime and Other Economic Crimes Cause Significant Damage to U.S. Companies
Cybercrime is on the rise in the U.S., according to the 2016 Economic Crime Survey released in February by the PricewaterhouseCooper accounting…
The “Millennial Myth”: Millennials are Not Much Different from Older Workers When it Comes to Job Satisfaction
A wide-ranging study commissioned by SAP sheds light on the challenges human resources executives face as they hire and groom…
New Information Coalition Offers an Alternative to AIIM and ARMA International
Practitioners of information governance have a new resource: the Information Coalition, an organization positioning itself as an alternative to AIIM (Association…