A Rage Robot for Call Centers
A New Zealand company is ready to unleash a computer robot on the call center world, a smart machine that…
The “Millennial Myth”: Millennials are Not Much Different from Older Workers When it Comes to Job Satisfaction
A wide-ranging study commissioned by SAP sheds light on the challenges human resources executives face as they hire and groom…
New Information Coalition Offers an Alternative to AIIM and ARMA International
Practitioners of information governance have a new resource: the Information Coalition, an organization positioning itself as an alternative to AIIM (Association…
Stock Market Decline May Mean More Outsourcing for S&P 500 Companies
The early 2016 stock market freefall and whispers of possible recession have companies across all industries looking for ways to…
Online Conversations in Social Networks are Changing the Face of the Food and Candy Industries
There’s no sugar-coating the effect online social networks are having on the retail sector, according to some insiders in the…
Consumers Demand Customer Service Expertise Across Multiple Channels
Two recent surveys show that when customers reach out to a “real person” at a company, they have high expectations…
DATAMARK Celebrates 25 Years in Business
DATAMARK celebrates 25 years providing business process outsourcing services and process improvement solutions for Fortune 500 clients and other large…
Mexico is the Number One Outsourcing Destination in Latin America
Once again, Mexico is ranked as the top outsourcing destination in Latin America, according to the 2014 Global Services Location…
Gallup: Bank Call Centers are Losing Potential Sales Opportunities
Bank and financial services call centers may be missing out on some excellent opportunities to sell more products to customers,…
U.S. Malls Adapt to Online Shopping Boom and Millennials’ Buying Habits
As U.S. consumers’ buying habits change in the Internet age, shopping malls are evolving as well. Forbes reports that malls…
