Nasscom Hosts First IT-BPM Industry Conference in the U.S.
Nasscom, the powerhouse trade association for the IT and business process outsourcing industry in India, is coming to American shores…
Stock Market Decline May Mean More Outsourcing for S&P 500 Companies
The early 2016 stock market freefall and whispers of possible recession have companies across all industries looking for ways to…
Online Conversations in Social Networks are Changing the Face of the Food and Candy Industries
There’s no sugar-coating the effect online social networks are having on the retail sector, according to some insiders in the…
Consumers Demand Customer Service Expertise Across Multiple Channels
Two recent surveys show that when customers reach out to a “real person” at a company, they have high expectations…
DATAMARK Celebrates 25 Years in Business
DATAMARK celebrates 25 years providing business process outsourcing services and process improvement solutions for Fortune 500 clients and other large…
Mexico is Number One Outsourcing Destination in Latin America
Once again, Mexico is ranked as the top outsourcing destination in Latin America, according to the 2014 Global Services Location…
Gallup: Bank Call Centers are Losing Potential Sales Opportunities
Bank and financial services call centers may be missing out on some excellent opportunities to sell more products to customers,…
U.S. Malls Adapt to Online Shopping Boom and Millennials’ Buying Habits
As U.S. consumers’ buying habits change in the Internet age, shopping malls are evolving as well. Forbes reports that malls…
Key Considerations When Contracting Facilities Management Outsourcing Services
The National Law Review, a scholarly journal of legal analysis and news, recently published an article highlighting contract issues unique…
Survey: 2 in 5 Americans are Using Cloud Services
Nearly 40 percent of Americans say they are using some form of cloud computing service, according to a survey of…