4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
How COVID-19 is Redefining the Customer Experience
When the pandemic began, people huddled in their homes, eagerly awaiting the return of normalcy. At first, it seemed it…
It is All About Your Culture and Brand
If your organization is looking to make meaningful changes that take you closer to accomplishing business goals, your outsourcing provider…
Which Method of Data Capture Does Your Business Need to Ensure a Successful Document Lifecycle Management?
High demands for data such as customer profiles, emails, and other various structured or unstructured forms can place added responsibility…
Top Four Business Lessons Coronavirus Taught the World
Nobody expected a crisis like coronavirus to ever occur in our time. It rocked the business world and economies. As…
10 Signs it’s Time to Consider Accounts Payable Outsourcing
Think it might be time to outsource your accounts payable? Organizations can struggle with a myriad of issues related to…
Establishing the Top Deliverables for Your Contact Center Services Provider
So, what are the most important deliverables expected from the contact center? The answer will always be: “it depends.” Companies’…
After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away
311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals, and Mobile Apps Back in the day, when you needed the…
A Closer Look at Information Security in the Business Process Outsourcing Industry
DATAMARK white paper offers guidance in an era of increasing cyber threats Every year, it seems information security breaches get…
