Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
9 Reasons Why Business Continuity Plans Fail
During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
Data Security: How DATAMARK Protects its Clients
Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face…
How COVID-19 is Redefining the Customer Experience
When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it…
It is All About Your Culture and Brand
From the outside, outsourcing may appear to be just like any other business transaction. You are a client paying a…
9 Things to Look for in an Outsourcing Partner
You’ve probably heard that business process outsourcing (BPO) can transform your back-office functions, enhance the quality of service, and improve…
Which Method of Data Capture Does Your Business Need?
High demands for data such as customer profiles, emails, and other various structured or unstructured forms can place added responsibility…
BPO vs KPO: What’s the Difference?
Improving services and overcoming business-stalling obstacles is the name of the game when it comes to outsourcing. You’ve likely heard…
