Work From Home in COVID-19 Era and Its Impact on Business Continuity
Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most…
Should You Consider Outsourcing to India?
Are you considering outsourcing to India but not sure if it’s the right move for your organization? It’s one of…
Workforce Management: How Do We Handle Peak Seasons
The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be…
The Essential Guide to Business Process Outsourcing: Everything You Need to Know
The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year…
How to Outsource a Call Center
Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…
8 Advantages of Outsourcing in the Manufacturing & Retail Industries
When many people hear about outsourcing in manufacturing or retail, it relates to the core production tasks, such as having…
5 Reasons Companies Choose Call Center Outsourcing
It used to be that call center outsourcing services was something businesses chose purely as a lower cost option but…
IVR Automation in the Call Center
Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball…
Why Many Businesses Will Consider BPO After COVID-19
Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…
5 Advantages of Outsourcing in the Transportation Industry
Most organizations could benefit from outsourcing their back-office services, but when it comes to the transportation and logistics industry, if…
