Work From Home in COVID-19 Era and Its Impact on Business Continuity Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most… Read more
Should You Consider Outsourcing to India? Are you considering outsourcing to India but not sure if it’s the right move for your organization? It’s one of… Read more
Workforce Management: How Do We Handle Peak Seasons The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be… Read more
The Essential Guide to Business Process Outsourcing: Everything You Need to Know The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year… Read more
How to Outsource a Call Center Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique… Read more
8 Advantages of Outsourcing in the Manufacturing & Retail Industries When many people hear about outsourcing in manufacturing or retail, it relates to the core production tasks, such as having… Read more
5 Reasons Companies Choose Call Center Outsourcing It used to be that call center outsourcing services was something businesses chose purely as a lower cost option but… Read more
IVR Automation in the Call Center Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball… Read more
Why Many Businesses Will Consider BPO After COVID-19 Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and… Read more
5 Advantages of Outsourcing in the Transportation Industry Most organizations could benefit from outsourcing their back-office services, but when it comes to the transportation and logistics industry, if… Read more