Top 5 Business Processes Companies Prefer to Outsource
Business process outsourcing (BPO) comes with a myriad of benefits, from improved efficiency, to reduced errors, greater client satisfaction, and…
Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
Top 5 Benefits of Bilingual Contact Centers
Should your company be leveraging bilingual contact centers? It may seem like it’s the buzz phrase of the day, but there…
Social Media Drives the Shift from Call Centers to “Contact Centers”
The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service…
When Your Business Should Outsource: Defining Factors
Deciding whether to outsource certain functions and job tasks of your business and knowing when is the best time to…
“All-line” and “Digical” Reflect the Retail Industry’s New Reality
There’s lots of hype over e-commerce, but consumers aren’t saying goodbye to brick-and-mortar stores. That was one of the main…
