Social Media Drives the Shift from Call Centers to “Contact Centers”
The telephone is the most popular way for consumers to reach out to companies, especially if a complex customer service…
When Your Business Should Outsource: Defining Factors
Deciding whether to outsource certain functions and job tasks of your business and knowing when is the best time to…
“All-line” and “Digical” Reflect the Retail Industry’s New Reality
There’s lots of hype over e-commerce, but consumers aren’t saying goodbye to brick-and-mortar stores. That was one of the main…
