Is BPO Cost-Effective?
Many companies turn to business process outsourcing in the hopes of saving cash, but is BPO cost-effective overall? In short,…
Digital Mailrooms Explained and Why Your Business Needs It
As a company grows, so does the number of bottlenecks and inefficiencies it faces. If you manage a department, then…
Top 5 Benefits of Bilingual Contact Centers
Should your company be leveraging bilingual contact centers? It may seem like it’s the buzz phrase of the day, but there…
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
Dispatchers at contact centers throughout the country are fueling progress in the trucking industry. By integrating modern technology, complying with…
The $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue
Earlier this year, Chris Spear, President and CEO of the American Trucking Association, was quoted in a press release saying “trucking is…
TRMG and Conference Attendees Combat Bill Mismanagement in the Transportation and Shipping Industry
In the transportation industry, there are many ways in which good financial plans might go take a turn for the…
How Millennials are Breaking (and Changing) the Rules of Customer Experience
How Millennials are Breaking (and Changing) the Rules of Customer Experience From chatbots to two-day shipping, the customer experience is…
With Margins Tight, Logistics and Transportation Companies Control Costs by Outsourcing Back-Office Functions
The business of shipping freight continues to be highly competitive, according to the latest numbers from the American Trucking Associations. This…
Training and Quality Assurance Case Study
A leading freight company required an efficient and cost-effective document processing solution to index its bills of lading. DATAMARK’s client…
Industry Top Performers Understand Benefits of Freight Bill Outsourcing
Carriers need to focus on getting their customers’ cargo safely to its destination and on time. That’s why the most…