Webinar: Why Business Continuity Plans Fail & How To Avoid Repeating Others’ Mistakes April 2, 2021 Business Continuity Plans can fail even when extensive planning is involved. If you want your organization to avoid the Business… Read more
DATAMARK Announces Upcoming Business Continuity Planning Webinar March 19, 2021 This webinar will reveal essential information about the reasons Business Continuity Plans fail, how to avoid common mistakes others are… Read more
8 Performance & Profit-Boosting 2021 Contact Center Predictions March 2, 2021 When it comes to 2021 contact center predictions, it’s all about boosting performance and profit. Demands are increasing, and budgets… Read more
Work From Home in COVID-19 Era and Its Impact on Business Continuity March 2, 2021 Business continuity planning has long been a semi-hidden aspect of many organizations. Still, after the COVID-19 pandemic took over most… Read more
Should You Consider Outsourcing to India? January 14, 2021 Are you considering outsourcing to India but not sure if it’s the right move for your organization? It’s one of… Read more
Workforce Management: How Do We Handle Peak Seasons January 13, 2021 The new year’s start brings on deadlines, growing to-do lists, and more pressure that can make it tough to be… Read more
Customer Experience Trends and the Business Impacts of 2020 January 7, 2021 Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds… Read more
DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era January 5, 2021 The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big… Read more
The Essential Guide to Business Process Outsourcing: Everything You Need to Know December 31, 2020 The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year… Read more
How to Outsource a Call Center December 30, 2020 Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique… Read more