Webinar – Why Organizations Need Business Process Outsourcing, Especially in Times of Uncertainty December 28, 2020 In this webinar, we will be addressing why your organization should partner up with an experienced and knowledgeable BPO provider… Read more
4 Reasons AI Won’t Replace Contact Center Agents December 9, 2020 For almost as long as machines have been handling tasks for humans, people have worried that human labor would become… Read more
What Do BPO Companies Do? December 7, 2020 Your organization has passion and drive for its core products and services. They’re what your business knows and does best.… Read more
9 Reasons Why Business Continuity Plans Fail November 23, 2020 During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the… Read more
Effective BPO Social Media Strategies for Customer Care Services November 20, 2020 If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,… Read more
The Future of Contact Centers in the COVID-19 Era November 11, 2020 Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always… Read more
5 Reasons Companies Choose Call Center Outsourcing November 3, 2020 It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the… Read more
Data Security: How DATAMARK Protects its Clients October 29, 2020 Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face… Read more
IVR Automation in the Call Center October 26, 2020 Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball… Read more
Why Many Businesses Will Consider BPO After COVID-19 October 12, 2020 Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and… Read more