Effective BPO Social Media Strategies for Customer Care Services November 20, 2020 If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,… Read more
The Future of Contact Centers in the COVID-19 Era November 11, 2020 Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always… Read more
5 Reasons Companies Choose Call Center Outsourcing November 3, 2020 It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the… Read more
Data Security: How DATAMARK Protects its Clients October 29, 2020 Cyber-attacks and data fraud were included as two of the top five risks CEOs felt they were likely to face… Read more
IVR Automation in the Call Center October 26, 2020 Is your customer service growing at the same rate as your business? If not, then you’re likely dropping the ball… Read more
Why Many Businesses Will Consider BPO After COVID-19 October 12, 2020 Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and… Read more
5 Advantages of Outsourcing in the Transportation Industry October 5, 2020 Most organizations could benefit from outsourcing their back-office services, but when it comes to the transportation and logistics industry, if… Read more
DATAMARK Speaks Out About Common Outsourcing Myths in New Report October 2, 2020 The business process outsourcing firm explores truths and myths behind hot-button topics such as security concerns and job loss amidst… Read more
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan September 30, 2020 If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt… Read more
Outsourcing with a Work From Home Model September 30, 2020 As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still… Read more