DATAMARK’s Business Process Transformation
Re-think, re-design and completely transform the way you do business with Business Process Management solutions from DATAMARK. Many companies reach…
Training and Quality Assurance Case Study
If you’re considering outsourcing any of your business processes to a service provider, you certainly want to know what staff…
Enterprise Content Management
https://www.datamark.net/solutions/strategy/enterprise-content-management Enterprise Content Management (ECM) is an umbrella term that encompasses all the strategies, methods and tools used to manage…
Business Process Outsourcing
https://www.datamark.net/solutions/strategy/business-process-outsourcing “Do what you do best and outsource the rest.” This quote attributed to famed management experts Tom Peters and…
311 Call Centers-More Than a Call Away
http://insights.datamark.net/call-center-insights/after-two-decades-non-emergency-311-services-are-more-than-just-a-call-away Municipal 311 programs have grown wide-ranging, comprehensive, and often quite expensive. City managers are challenged to bring all non-emergency…
The 311 Contact Center
In the not-too-distant past, 911 systems in U.S. cities were overwhelmed by costly and time-consuming non-emergency calls. They ranged from…
Multi-Channel Contact Center
Learn more here: https://www.datamark.net/call-centers/capabilities/multi-channel-contact-center Whether placing an order, seeking help with a product or service, or sharing their experience with…
24 Hour Call Center
Learn more at: https://www.datamark.net/call-centers/capabilities/24-hour-call-center Our interconnected world is moving 24 hours a day. If it is critical for your business…
Outsourcing Back-Office
https://www.datamark.net/solutions/strategy/business-process-outsourcing Let experts handle your back-office processes so you can focus on what you do best.