Contact Centers

  • From A Call Center To A Fully-Functioning Contact Center: A Growing Trend

    From A Call Center To A Fully-Functioning Contact Center: A Growing Trend

    DATAMARK has designed a useful infographic to help illustrate how a call center can transform into a contact center and why it is important for business.

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  • When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan

    When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan

    When disaster strikes, it is imperative for 311 services to continue operations. Having a business continuity plan ensures that residents continue to have access to information and services.

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  • A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies

    A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies

    By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.

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  • Formulating a Strategy for a Client In Need of Scalability

    Formulating a Strategy for a Client In Need of Scalability

    DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.

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  • As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises

    As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises

    Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their data and information intake, including effective call centers.

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  • Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters

    Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters

    When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.

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  • Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center

    Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center

    An insightful and factual look at how millennials are driving different industries to change the way they operate their contact centers.

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  • "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    DATAMARK, Inc., has been employing bilingual agents since 1990.

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  • Why Contact Centers Are Part of the Branding for Companies

    Why Contact Centers Are Part of the Branding for Companies

    In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.

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  • Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g

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  • The Five Reasons Pharmaceutical Companies Should Outsource

    The Five Reasons Pharmaceutical Companies Should Outsource

    For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...

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  • Multi-channel vs Omni-channel in Contact Centers

    Multi-channel vs Omni-channel in Contact Centers

    Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo

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  • DATAMARK 311 Contact Center Services2:21

    DATAMARK 311 Contact Center Services

    Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti

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  • The Importance of Data Analytics

    The Importance of Data Analytics

    Data analytics can both improve business income and provide ways to better serve their customers

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  • DATAMARK's Mumbai Site Launches Voice Processing Operation

    DATAMARK's Mumbai Site Launches Voice Processing Operation

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  • DATAMARK Announces Promotion of Nina Brown to Vice President of Sales and Marketing

    DATAMARK Announces Promotion of Nina Brown to Vice President of Sales and Marketing

    A 17-year veteran of the company, Brown will lead DATAMARK’s growth and expansion in the business process outsourcing (BPO) and contact center services markets.

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  • The Role of Artificial Intelligence in Modern Contact Centers

    The Role of Artificial Intelligence in Modern Contact Centers

    Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.

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  • How Millennials are Breaking (and Changing) the Rules of Customer Experience

    How Millennials are Breaking (and Changing) the Rules of Customer Experience

    From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.

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  • DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

    DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

    DATAMARK Contact Center Services

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  • Press Release: El Paso 311 Call Center Finds New Home.

    Press Release: El Paso 311 Call Center Finds New Home.

    DATAMARK Inc., a global provider of Business Process Servicing (BPS) and contact center services, has moved its 311 operations into a new facility located in the Northeast side of the city of El Paso.

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