Contact Centers

  • Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters

    Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters

    When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.

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  • Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center

    Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center

    An insightful and factual look at how millennials are driving different industries to change the way they operate their contact centers.

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  • "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    DATAMARK, Inc., has been employing bilingual agents since 1990.

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  • Why Contact Centers Are Part of the Branding for Companies

    Why Contact Centers Are Part of the Branding for Companies

    In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.

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  • Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g

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  • The Five Reasons Pharmaceutical Companies Should Outsource

    The Five Reasons Pharmaceutical Companies Should Outsource

    For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...

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  • Multi-channel vs Omni-channel in Contact Centers

    Multi-channel vs Omni-channel in Contact Centers

    Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo

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  • DATAMARK 311 Contact Center Services2:21

    DATAMARK 311 Contact Center Services

    Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti

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  • The Importance of Data Analytics

    The Importance of Data Analytics

    Data analytics can both improve business income and provide ways to better serve their customers

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  • DATAMARK's Mumbai Site Launches Voice Processing Operation

    DATAMARK's Mumbai Site Launches Voice Processing Operation

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  • DATAMARK Announces Promotion of Nina Brown to Vice President of Sales and Marketing

    DATAMARK Announces Promotion of Nina Brown to Vice President of Sales and Marketing

    A 17-year veteran of the company, Brown will lead DATAMARK’s growth and expansion in the business process outsourcing (BPO) and contact center services markets.

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  • The Role of Artificial Intelligence in Modern Contact Centers

    The Role of Artificial Intelligence in Modern Contact Centers

    Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.

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  • How Millennials are Breaking (and Changing) the Rules of Customer Experience

    How Millennials are Breaking (and Changing) the Rules of Customer Experience

    From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.

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  • DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

    DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

    DATAMARK Contact Center Services

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  • Press Release: El Paso 311 Call Center Finds New Home.

    Press Release: El Paso 311 Call Center Finds New Home.

    DATAMARK Inc., a global provider of Business Process Servicing (BPS) and contact center services, has moved its 311 operations into a new facility located in the Northeast side of the city of El Paso.

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  • Datamark - Business Processing and Outsourcing Company2:32

    Datamark - Business Processing and Outsourcing Company

    DATAMARK improves the quality of your business. Our services include: Digital Mailroom Management, Document Processing, Call Centers and More. Learn more with our free analytics today!

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  • What You Should Know About Business Process Outsourcing (BPO)

    What You Should Know About Business Process Outsourcing (BPO)

    Business Process Outsourcing (BPO) can add value with their outsourced contact center solutions for organizations of all sizes. However, it cannot be stressed enough, simply focusing on the cost...

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  • Top 10 Reasons to Outsource Your Call Center

    Top 10 Reasons to Outsource Your Call Center

    Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers.

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  • HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce

    HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce

    After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush of enrollees with a 40 percent expansion to its...

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  • Infographic: Document Scanning and Backfile Conversion: 7 Steps to Success

    Infographic: Document Scanning and Backfile Conversion: 7 Steps to Success

    When a customer calls, which scenario best describes your way of doing business? A. You pull up the customer’s file on your computer with a search query and touch of a button; or B. You call the...

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