A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies

Dispatchers at contact centers throughout the country are fueling progress in the trucking industry. By integrating modern technology, complying with DOT regulations, and providing 24/7 services, dispatchers are facilitating improvements in an industry that serves virtually everyone in the nation. 

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When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan

When disaster strikes, it is imperative for 311 services to continue operations. Having a business continui...

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Formulating a Strategy for a Client In Need of Scalability
Formulating a Strategy for a Client In Need of Scalability

DATAMARK partners with a client whose business needs include a scalability process that would accommodate t...

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