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Multi-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo
DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti
Customer Contact Week 2018
June 18th - June 22nd Las Vegas, Nevada
The Importance of Data Analytics
Data analytics can both improve business income and provide ways to better serve their customers
DATAMARK's Mumbai Site Launches Voice Processing Operation
DATAMARK Announces Promotion of Nina Brown to Vice President of Sales and Marketing
A 17-year veteran of the company, Brown will lead DATAMARK’s growth and expansion in the business process outsourcing (BPO) and contact center services markets.
The Role of Artificial Intelligence in Modern Contact Centers
Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.
How Millennials are Breaking (and Changing) the Rules of Customer Experience
From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.
DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services
DATAMARK Contact Center Services
Press Release: El Paso 311 Call Center Finds New Home.
DATAMARK Inc., a global provider of Business Process Servicing (BPS) and contact center services, has moved its 311 operations into a new facility located in the Northeast side of the city of El Paso.
Datamark - Business Processing and Outsourcing Company
DATAMARK improves the quality of your business. Our services include: Digital Mailroom Management, Document Processing, Call Centers and More. Learn more with our free analytics today!
What You Should Know About Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) can add value with their outsourced contact center solutions for organizations of all sizes. However, it cannot be stressed enough, simply focusing on the cost...
Top 10 Reasons to Outsource Your Call Center
Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers.
HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce
After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush of enrollees with a 40 percent expansion to its...
Infographic: Document Scanning and Backfile Conversion: 7 Steps to Success
When a customer calls, which scenario best describes your way of doing business? A. You pull up the customer’s file on your computer with a search query and touch of a button; or B. You call the...
DATAMARK BPO Glossary
The Business Process Outsourcing (BPO) industry uses scores of unique acronyms, words and phrases to measure performance, describe types of outsourcing and services used, and tools used in the industr
Before Outsourcing Your Contact Center, Improve Your Processes
For many growing companies, there comes a point where the contact center’s key performance indicators begin to reveal serious problems. Average handle times may start to increase significantly, custom
Press Release: DATAMARK INC. Welcomes New Contact Center Client
DATAMARK to provide outsourced services for a U.S. market leader in over-the-phone language interpretation.
Press Release: El Pasoans Dial 311 to Find Ways to Help Hurricane Harvey Victims
City’s 311 non-emergency call center fields hundreds of calls from residents interested in donating to or volunteering with relief organizations.
Maintain Your Brand Image When Outsourcing Your Contact Center