DATAMARK 311 Contact Center Services

May 4, 2018

Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls.

Through this partnership, DATAMARK is able to combine industry expertise and collaboratively offer process improvement and transformations wherever possible. With the focus on employee satisfaction and engagement, DATAMARK is able to provide daily feedback, performance evaluations, and coaching sessions.

With this feedback, employees continue to improve and take pride in being the voice of the citizens of El Paso.

Previous Article
Multi-channel vs Omni-channel in Contact Centers
Multi-channel vs Omni-channel in Contact Centers

Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” Thes...

Next Article
Customer Contact Week 2018
Customer Contact Week 2018

June 18th - June 22nd Las Vegas, Nevada