Excentus, which runs a customer loyalty program in the fuel industry, was rapidly gaining customers who preferred to converse in Spanish by expanding services in the Midwest and West. "Fueling Customer Service Excellence" is a case study which explains how DATAMARK, through a joint venture with Integrated Human Capital (IHC), was able to provide Excentus full contact center services to include a large Bilingual staff.
Contact Center Workforce Management Case Study
With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-e...
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Top 5 Benefits of Bilingual Contact Centers
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From A Call Center To A Fully-Functioning Contact Center: A Growing Trend
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When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
When disaster strikes, it is imperative for 311 services to continue operations. Having a business continuity plan ensures that residents continue to have access to information and services.
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
Formulating a Strategy for a Client In Need of Scalability
DATAMARK partners with a client whose business needs include a scalability process that would accommodate to different circumstances without compromising customer satisfaction.
As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their data and information intake, including effective call centers.
Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.
Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
An insightful and factual look at how millennials are driving different industries to change the way they operate their contact centers.
"Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990.
Why Contact Centers Are Part of the Branding for Companies
In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.
Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones
As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g
The Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...
Multi-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo
DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti
The Importance of Data Analytics
Data analytics can both improve business income and provide ways to better serve their customers
DATAMARK's Mumbai Site Launches Voice Processing Operation
DATAMARK Announces Promotion of Nina Brown to Vice President of Sales and Marketing
A 17-year veteran of the company, Brown will lead DATAMARK’s growth and expansion in the business process outsourcing (BPO) and contact center services markets.
The Role of Artificial Intelligence in Modern Contact Centers
Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.
How Millennials are Breaking (and Changing) the Rules of Customer Experience