Fueling Customer Service Excellence In Two Languages

Excentus, which runs a customer loyalty program in the fuel industry, was rapidly gaining customers who preferred to converse in Spanish by expanding services in the Midwest and West. "Fueling Customer Service Excellence" is a case study which explains how DATAMARK, through a joint venture with Integrated Human Capital (IHC), was able to provide Excentus full contact center services to include a large Bilingual staff. 

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Contact Center Workforce Management Case Study
Contact Center Workforce Management Case Study

With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-e...

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Young America and DATAMARK: Forging a Strategic Partnership
Young America and DATAMARK: Forging a Strategic Partnership

A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., whi...

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