The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

February 22, 2017

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311 Call Centers-More Than a Call Away
311 Call Centers-More Than a Call Away

http://insights.datamark.net/call-center-insights/after-two-decades-non-emergency-311-services-are-more-tha...

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Millennials Can Be Loyal Consumers–but Only if Customer Service Comes Through
Millennials Can Be Loyal Consumers–but Only if Customer Service Comes Through

Millennials may not have the kind of buying power as the Baby Boomers, but that will change soon as today’s...

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