The 311 Contact Center

March 24, 2017 In the not-too-distant past, 911 systems in U.S. cities were overwhelmed by costly and time-consuming non-emergency calls. They ranged from frivolous (citizens upset that their pizza hadn’t been delivered) to legitimate concerns that didn’t require an immediate emergency response, such as potholes, illegally parked cars or dumped trash. In 1996, Baltimore decided to do something about the problem. The city launched the country’s first 311 non-emergency phone hotline, a pilot project supported by a $300,000 Department of Justice grant. Click the link above to read more.
Previous Article
Six Contact Center Trends to Watch in 2016
Six Contact Center Trends to Watch in 2016

Millennials’ multi-trillion lifetime buying power will transform customer service, and contact center metri...

Next Article
Contact Center Outsourcing – Datamark
Contact Center Outsourcing – Datamark

As your business continues to grow, outsourcing services are there to help you keep up with customer servic...


First Name
Last Name
Company Name
Phone Number
Thank you, we will be in touch!
Error - something went wrong!