An international overnight courier needed assurance that the customs paperwork accompanying shipments across the U.S – Canada border was accurate and complete, so that there would be no delays in deliveries to customers.

The courier turned to DATAMARK, a provider of business services, including document processing and contact center services, for a complete solution to this transportation and logistics business process.

DATAMARK, based in El Paso, Texas, ramped up a nearshore-farshore document processing team to handle the customs paperwork, known as commercial invoices. They were supported by a DATAMARK contact center services team, which quickly resolved any errors on the paperwork by contacting shippers.

The teams ensured that the commercial invoices would be processed, and issues resolved within 24 hours, so the courier could international packages on time.