Partnering with DATAMARK for mailroom services has given our organization an instantaneous and ongoing boost in efficiency and accuracy. As a leading health plan and payer, with more than 2.6 million members worldwide, improving customer experiences and driving better health outcomes are our key objectives. However, we’re also a non-profit organization and 90 cents of every dollar goes straight to paying for member health care. That leaves just 10 cents of every dollar for administrative costs. We needed to improve our mailroom processes and technology to align with our goals better.
The scanning technology and strong controls around document management afforded by DATAMARK ensure we’re getting complete documents imaged and routed to our internal stakeholders quickly. We’ve not only kept our overhead well within limits but are ultimately driving better healthcare outcomes and delivering world-class service to our customers.
DATAMARK’s ingenuity, strategy, and service have helped keep the mailroom of our 80-year-old organization on the cutting edge, allowing us to provide superior care to millions of people. We couldn’t be happier with our partnership and look forward to many years of continued growth.