Check out our four-minute video preview of the new DATAMARK eBook targeted at executives who oversee the call/contact center function.

“Outsourced Contact Centers: An Executive Toolkit” offers a wealth of information to develop the best multichannel contact center strategy for outstanding customer service. It presents introductory information and links to in-depth resources on the following topics

  • The outsourcing decision
  • Gaining access to technology and expertise
  • The benefits of consolidating contact centers
  • The benefits of relocating
  • Exceeding customer expectations in a multichannel world
  • Best practices and considerations for implementation