Check out our four-minute video preview of the new DATAMARK eBook targeted at executives who oversee the call/contact center function.
“Outsourced Contact Centers: An Executive Toolkit” offers a wealth of information to develop the best multichannel contact center strategy for outstanding customer service. It presents introductory information and links to in-depth resources on the following topics
- The outsourcing decision
- Gaining access to technology and expertise
- The benefits of consolidating contact centers
- The benefits of relocating
- Exceeding customer expectations in a multichannel world
- Best practices and considerations for implementation