Young America’s partnership with DATAMARK spans over a decade. YA first came to DATAMARK with a need for handling inbound mail. Since then, additional services have been added to the partnership include multi-shore mailrooms and data entry. This case study highlights the strategies DATAMARK undertook to transform YA’s processes including onshore-nearshore locations and a multichannel call/contact center.
The relationship between YA and DATAMARK serves as a clear example of the rise of collaborative partnering between organizations and their outsourcing providers. It’s the “outsourcing revolution” predicted by analyst Michael F. Corbett, who wrote: “Once focused just on reducing expenses, today’s outsourcing initiatives are likely to help companies do things they previously could not do.”
To begin your company’s own partnership, contact DATAMARK for a free consultation.