Government

  • 311 Programs Improve Service to Citizens, But Cost is an Issue

    311 Programs Improve Service to Citizens, But Cost is an Issue

    Outsourcing helps cities control rising 311 costs. Thanks to innovative uses of mobile apps, social media and online self-help channels, cities of all sizes are enjoying success with 311...

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  • 311 Maturity Model

    311 Maturity Model

    To help cities determine where their 311 program stands, DATAMARK has developed a four-level 311 Maturity Model to describe the typical growth path of 311.

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  • Cities Find Big Value in 311 Apps

    Cities Find Big Value in 311 Apps

    Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311 mobile apps as part of their 311 non-emergency hotline programs, typically...

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  • Cities Respond to Demand for Bilingual 311 Services

    Cities Respond to Demand for Bilingual 311 Services

    As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving citizens who primarily speak Spanish. According to the United States...

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  • After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away

    After Two Decades, Non-Emergency 311 Services Are More Than Just a Call Away

    311 Programs Incorporate Multichannel Customer Contact Centers, Web Portals and Mobile Apps Back in the day, when you needed the city to come fix the pothole on your street or clean up some...

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  • The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    After 20 Years of 311—Where Are We Today?

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  • Digital Document Storage Boosts Business Speed and Efficiency

    Digital Document Storage Boosts Business Speed and Efficiency

    You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based workflows. These organizations will have rows and rows of filing cabinets...

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  • Government Services0:15

    Government Services

    https://www.datamark.net/solutions/industries/government Across the world, governmental organizations are making the difficult transition from the paper era to the digital era. Often this involves th

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  • DATAMARK Selected by City of El Paso to Operate 311 Call Center

    DATAMARK Selected by City of El Paso to Operate 311 Call Center

    DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management responsibilities of the City of El Paso’s 311 Customer Service...

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  • Top 10 Reasons to Outsource Your Call Center

    Top 10 Reasons to Outsource Your Call Center

    Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers.

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  • Top 10 Reasons to Outsource Your Call Center

    Check out our infographic below! Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center...

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  • HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce

    HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce

    After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush of enrollees with a 40 percent expansion to its...

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  • 2.6 Million “Inconsistencies” Could Affect Applicants’ Obamacare Eligibility

    2.6 Million “Inconsistencies” Could Affect Applicants’ Obamacare Eligibility

    The federal government–and a couple of states–will have to slog through some 2.6 million Obamacare health insurance application “inconsistencies” identified by the Health and Human Services Office...

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