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311 Programs Improve Service to Citizens, But Cost is an Issue
311 Programs Improve Service to Citizens, But Cost is an Issue

Outsourcing helps cities control rising 311 costs. Thanks to innovative uses of mobile apps, social media a...

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Cities Find Big Value in 311 Apps
Cities Find Big Value in 311 Apps

Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have a...