Healthcare

Meeting the needs for a new era of healthcare.

  • "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    "Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents

    DATAMARK, Inc., has been employing bilingual agents since 1990.

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  • The Five Reasons Pharmaceutical Companies Should Outsource

    The Five Reasons Pharmaceutical Companies Should Outsource

    For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...

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  • The Importance of Data Analytics

    The Importance of Data Analytics

    Data analytics can both improve business income and provide ways to better serve their customers

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  • Major U.S. Insurance Company Struggles with Rapid Growth

    Major U.S. Insurance Company Struggles with Rapid Growth

    The company recognized that its core competence was property and casualty insurance, not the management of mailrooms, paper documents and related business processes. Company executives understood that

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  • The Digital Mailroom - Infographic

    The Digital Mailroom - Infographic

    Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.

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  • Location Analysis: Onshore, Nearshore, Offshore

    Location Analysis: Onshore, Nearshore, Offshore

    This paper provides and overview of key attributes, benefits, and risks for each location relative to the united states.

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  • Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”

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  • Pipefy - BPO Ebook

    Pipefy - BPO Ebook

    DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.

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  • Healthcare Document Processing Brochure

    Healthcare Document Processing Brochure

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  • DATAMARK Decision Matrix

    DATAMARK Decision Matrix

    Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.

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  • Lean, High-Speed and Digital

    Lean, High-Speed and Digital

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  • Five Contact Center Trends to Watch in 2017

    Five Contact Center Trends to Watch in 2017

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  •  Outsourcing Relationship Checkup

    Outsourcing Relationship Checkup

    Do you have great relationships with your outsourcing vendors? This quick checklist will help you gauge the health of your partnerships.

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  • Patients Want Digitally Connected Doctors

    Patients Want Digitally Connected Doctors

    Patients would feel much more confident about their healthcare if their doctors were digitally connected, according to a new patient-experience survey. Surescripts, a health-information network...

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  • Two-thirds of Healthcare Organizations Report Recent IT Security Incidents

    Two-thirds of Healthcare Organizations Report Recent IT Security Incidents

    Healthcare IT systems have been damaged or disrupted, and patient and financial data lost through recent cyber attacks, according to the new 2015 Cybersecurity Survey released by HIMSS, the...

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  • Study: Criminal Attacks are the No. 1 Cause of Data Breach in Healthcare

    Study: Criminal Attacks are the No. 1 Cause of Data Breach in Healthcare

    Criminals are going after information on the computer systems of healthcare payers and providers at an unprecedented rate, according to a new report from the Ponemon Institute, a research center...

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  • Apple and IBM Reveal New Healthcare Mobile Apps

    Apple and IBM Reveal New Healthcare Mobile Apps

    Apple and IBM’s enterprise mobility partnership has produced iPhone and iPad apps to help improve the speed, efficiency and cost-effectiveness of healthcare work. Three of the four new apps are...

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  • Electronic Transactions Could Save U.S. Healthcare $8 Billion Annually

    Electronic Transactions Could Save U.S. Healthcare $8 Billion Annually

    Healthcare providers and health plans are making progress transitioning from paper-based to electronic transactions, but are still manually processing some 3.4 billion transactions annually,...

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  • HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce

    HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce

    After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush of enrollees with a 40 percent expansion to its...

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  • Everest: Business Process Outsourcing for Healthcare Payers is Booming Under the Affordable Care Act

    Everest: Business Process Outsourcing for Healthcare Payers is Booming Under the Affordable Care Act

    As the U.S. moves into its second year under the Affordable Care Act, healthcare payers are turning more and more to business process outsourcing (BPO) providers for claims processing and other...

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