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As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their data and information intake, including effective call centers.
"Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990.
The Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...
The Importance of Data Analytics
Data analytics can both improve business income and provide ways to better serve their customers
Major U.S. Insurance Company Struggles with Rapid Growth
The company recognized that its core competence was property and casualty insurance, not the management of mailrooms, paper documents and related business processes. Company executives understood that
The Digital Mailroom - Infographic
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.
Location Analysis: Onshore, Nearshore, Offshore
This paper provides and overview of key attributes, benefits, and risks for each location relative to the united states.
Unstructured Data in Electronic Health Record Systems: Challenges and Solutions
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
Healthcare Document Processing Brochure
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.
Lean, High-Speed and Digital
Five Contact Center Trends to Watch in 2017
Outsourcing Relationship Checkup
Do you have great relationships with your outsourcing vendors? This quick checklist will help you gauge the health of your partnerships.
Patients Want Digitally Connected Doctors
Patients would feel much more confident about their healthcare if their doctors were digitally connected, according to a new patient-experience survey. Surescripts, a health-information network...
Two-thirds of Healthcare Organizations Report Recent IT Security Incidents
Healthcare IT systems have been damaged or disrupted, and patient and financial data lost through recent cyber attacks, according to the new 2015 Cybersecurity Survey released by HIMSS, the...
Study: Criminal Attacks are the No. 1 Cause of Data Breach in Healthcare
Criminals are going after information on the computer systems of healthcare payers and providers at an unprecedented rate, according to a new report from the Ponemon Institute, a research center...
Apple and IBM Reveal New Healthcare Mobile Apps
Apple and IBM’s enterprise mobility partnership has produced iPhone and iPad apps to help improve the speed, efficiency and cost-effectiveness of healthcare work. Three of the four new apps are...
Electronic Transactions Could Save U.S. Healthcare $8 Billion Annually
Healthcare providers and health plans are making progress transitioning from paper-based to electronic transactions, but are still manually processing some 3.4 billion transactions annually,...
HealthCare.gov Call Centers Work to Improve Customer Experience With a Bigger, Better-Trained Workforce
After learning lessons from last year’s problem-plagued rollout of Affordable Care Act enrollment, the government has prepared for a rush of enrollees with a 40 percent expansion to its...
Everest: Business Process Outsourcing for Healthcare Payers is Booming Under the Affordable Care Act