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  • Why Contact Centers Are Part of the Branding for Technology Companies

    Why Contact Centers Are Part of the Branding for Technology Companies

    In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.

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  • Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones

    As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g

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  • The Five Reasons Pharmaceutical Companies Should Outsource

    The Five Reasons Pharmaceutical Companies Should Outsource

    For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...

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  •  DATAMARK Hosts Event to Support Local Non-Profit, American Patriots

    DATAMARK Hosts Event to Support Local Non-Profit, American Patriots

    DATAMARK raises funds for Veterans in El Paso, TX

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  • DATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico

    DATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico

    DATAMARK Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, held a ribbon cutting ceremony on August 22, 2018 for an additional operational facility launched i

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  • Multi-channel vs Omni-channel in Contact Centers

    Multi-channel vs Omni-channel in Contact Centers

    Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo

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  • DATAMARK Incorporated Launches Career Site

    DATAMARK Incorporated Launches Career Site

    DATAMARK launches career site to drive additional quality talent to DATAMARK.

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  • DATAMARK 311 Contact Center Services2:21

    DATAMARK 311 Contact Center Services

    Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti

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  • TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry

    TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry

    The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.

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  • Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”

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  • The Importance of Data Analytics

    The Importance of Data Analytics

    Data analytics can both improve business income and provide ways to better serve their customers

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  • The Role of Artificial Intelligence in Modern Contact Centers

    The Role of Artificial Intelligence in Modern Contact Centers

    Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.

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  • DATAMARK's Mumbai Site Launches Voice Processing Operation

    DATAMARK's Mumbai Site Launches Voice Processing Operation

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  • How Millennials are Breaking (and Changing) the Rules of Customer Experience

    How Millennials are Breaking (and Changing) the Rules of Customer Experience

    From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.

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  • The Digital Mailroom - Infographic

    The Digital Mailroom - Infographic

    Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.

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  • An Introduction to Mailroom Outsourcing

    An Introduction to Mailroom Outsourcing

    Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.

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  • Top 10 Reasons to Outsource Your Call Center

    Top 10 Reasons to Outsource Your Call Center

    Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers.

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  • DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

    DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

    DATAMARK Contact Center Services

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  • DATAMARK Fall 2017 Semi-Annual Meeting2:40

    DATAMARK Fall 2017 Semi-Annual Meeting

    Twice a year DATAMARK's staff gets together to regain focus on the companies growth. Not only does DATAMARK want to grow the company, but employees also its employees. We Grow Together.

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  • Outsourcing Cost Analysis Whitepaper

    Outsourcing Cost Analysis Whitepaper

    To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,

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