A Seamless Transition

January 19, 2017

The City of El Paso, Texas awarded DATAMARK a three-year contract to operate the city's 311 Call Center, which was responsible for handling non-emergency calls. In order to maintain continuity of service to city residents, DATAMARK needed to take over operations within the time frame of 30 days. This case study explains how DATAMARK did just that. 

Previous Article
Contact Center Forecast
Contact Center Forecast

Automated Self-Service and Cloud-Based Platforms Help Drive Down Contact Center Costs As a new technologica...

Next Article
Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability
Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability

The person who represents your business on the phone continues to be the most important contact potential a...

×

Contact Us Today

First Name
Last Name
Company Name
Phone Number
Comments
!
Thank you, we will be in touch!
Error - something went wrong!