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Contact Center Forecast
Contact Center Forecast

Automated Self-Service and Cloud-Based Platforms Help Drive Down Contact Center Costs As a new technologica...

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Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability
Outsourcing: A Good Way to Increase the Time You Need to Increase Profitability

The person who represents your business on the phone continues to be the most important contact potential a...