Natural disasters can potentially leave cities devastated and in disarray. From hurricanes and earthquakes to flash floods and wild fires, natural disasters have a violent impact on the people in the affected areas.
The same can be said about contact centers which operate where natural disasters occur. Contact centers that do not operate in areas hit by Mother Nature can experience a rise in call volume from customers redirected calls from areas where disaster probability is high.
This whitepaper can assist in making wise and cost-effective decisions in implementing a business continuity plan for your contact center. Supported by facts and statistics, the whitepaper provides insight into to how your business can continue its operations when disaster strikes.