Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters

November 9, 2018

Natural disasters can potentially leave cities devastated and in disarray. From hurricanes and earthquakes to flash floods and wild fires, natural disasters have a violent impact on the people in the affected areas.

The same can be said about contact centers which operate where natural disasters occur. Contact centers that do not operate in areas hit by Mother Nature can experience a rise in call volume from customers redirected calls from areas where disaster probability is high.

This whitepaper can assist in making wise and cost-effective decisions in implementing a business continuity plan for your contact center. Supported by facts and statistics, the whitepaper provides insight into to how your business can continue its operations when disaster strikes.

No Previous Flipbooks

Next Flipbook
Contact Center Workforce Management Case Study
Contact Center Workforce Management Case Study

With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-e...

×

Contact Us Today

First Name
Last Name
Company Name
Phone Number
Comments
!
Thank you, we will be in touch!
Error - something went wrong!