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Multi-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo
DATAMARK Incorporated Launches Career Site
DATAMARK launches career site to drive additional quality talent to DATAMARK.
2:21DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti
TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry
The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
The Importance of Data Analytics
Data analytics can both improve business income and provide ways to better serve their customers
The Role of Artificial Intelligence in Modern Contact Centers
Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.
How Millennials are Breaking (and Changing) the Rules of Customer Experience
From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.
An Introduction to Mailroom Outsourcing
Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.
Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers.
DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services
DATAMARK Contact Center Services
2:40DATAMARK Fall 2017 Semi-Annual Meeting
Twice a year DATAMARK's staff gets together to regain focus on the companies growth. Not only does DATAMARK want to grow the company, but employees also its employees. We Grow Together.
Outsourcing Cost Analysis Whitepaper
To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,
DATAMARK BPO Glossary
The Business Process Outsourcing (BPO) industry uses scores of unique acronyms, words and phrases to measure performance, describe types of outsourcing and services used, and tools used in the industr
Press Release: El Paso 311 Call Center Finds New Home.
DATAMARK Inc., a global provider of Business Process Servicing (BPS) and contact center services, has moved its 311 operations into a new facility located in the Northeast side of the city of El Paso.
Before Outsourcing Your Contact Center, Improve Your Processes
For many growing companies, there comes a point where the contact center’s key performance indicators begin to reveal serious problems. Average handle times may start to increase significantly, custom
Press Release: DATAMARK and WATER MISSION Team Up to Provide Safe Drinking Water for a Community in Need
Teams raise funds to provide safe drinking water year-round
Press Release: El Pasoans Dial 311 to Find Ways to Help Hurricane Harvey Victims