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Young America and DATAMARK: Forging a Strategic Partnership
A case study highlighting the collaborative partnership between Young America, LLC, and DATAMARK, Inc., which has grown to include multi-shore mailroom and data entry operations.
"Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990.
The $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue
When $700 billion is at stake, how can these businesses compete for customers while adapting lean systems
Why Contact Centers Are Part of the Branding for Companies
In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.
Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones
As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g
The Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...
DATAMARK Hosts Event to Support Local Non-Profit, American Patriots
DATAMARK raises funds for Veterans in El Paso, TX
DATAMARK Hosts Ribbon Cutting Ceremony for 3rd Site in Mexico
DATAMARK Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, held a ribbon cutting ceremony on August 22, 2018 for an additional operational facility launched i
Multi-channel vs Omni-channel in Contact Centers
Two of the hottest terms in the call center business right now are “Multi-channel” and “Omni-channel.” These phrases are consistently popping up whenever the subjects of customer service and the custo
DATAMARK Incorporated Launches Career Site
DATAMARK launches career site to drive additional quality talent to DATAMARK.
2:21DATAMARK 311 Contact Center Services
Since 2015, DATAMARK has been providing 311 contact center services for the city of El Paso, handling their non-emergency calls. Through this partnership, DATAMARK is able to combine industry experti
TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry
The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
The Importance of Data Analytics
Data analytics can both improve business income and provide ways to better serve their customers
The Role of Artificial Intelligence in Modern Contact Centers
Possibly one of the biggest changes to rock the economy has been the rise of artificial intelligence.
How Millennials are Breaking (and Changing) the Rules of Customer Experience
From chatbots to two-day shipping, the customer experience is giving way to the reign of Millennials.
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.
An Introduction to Mailroom Outsourcing
Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.
