Fueling Customer Service Excellence In Two Languages

Excentus, which runs a customer loyalty program in the fuel industry, was rapidly gaining customers who preferred to converse in Spanish by expanding services in the Midwest and West. "Fueling Customer Service Excellence" is a case study which explains how DATAMARK, through a joint venture with Integrated Human Capital (IHC), was able to provide Excentus full contact center services to include a large Bilingual staff. 

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A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies

By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact cent...

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Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability
Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability

DATAMARK partners with a client whose business needs include a scalability process that would accommodate t...

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