A large, U.S.-based property and casualty insurance company was growing rapidly, with revenues climbing nearly 40 percent a year. The company felt the strain on its document-management infrastructure, particularly in the mailroom. The company turned to DATAMARK's team of business engineers to develop a solution for an efficient transition into a digital mailroom and a strategy for future business process outsourcing. This case study explains how DATAMARK undertook such task.
DATAMARK Improves Workforce Planning for a Fast-Growing Banking Client
The client is a U.S.-based regional bank with over 1,000 employees, more than 60 branches and nearly $10 bi...
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DATAMARK Visits Trinidad & Tobago in Outreach Trip
Drawing on a partnership between the DATAMARK Gives Back program and Youth with a Mission, DATAMARK volunteers raised thousands for Bible donations and personally delivered them to youths in Trinidad
DATAMARK Announces Partnership with Pennsylvania Higher Education Assistance Agency (PHEAA)
DATAMARK recently partnered with the Pennsylvania Higher Education Assistance Agency, providing them with end-to-end digital mailroom and document management services.
From A Call Center To A Fully-Functioning Contact Center: A Growing Trend
DATAMARK has designed a useful infographic to help illustrate how a call center can transform into a contact center and why it is important for business.
During Open Enrollment, DATAMARK Helps Healthcare Providers with Document Influx
As healthcare insurance companies experience an influx of documents during open enrollment, DATAMARK can help by offering several beneficial document processing services aimed to facilitate the work.
DATAMARK, Inc. - Fueling the Customer Experience
Excentus, one of DATAMARK’s highly-valued partnerships, drives customer satisfaction through its ‘Drive The Experience’ approach, which focuses on delivering memorable and exemplary experiences for it
Teamwork and Partnership: Prominent Themes at DATAMARK’s Third Semi-annual Event
130 of DATAMARK's staff from the US, India, and Mexico recently attended the company's semi-annual meeting in Ruidoso, New Mexico, where the company reinforced its core values and vision.
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
When disaster strikes, it is imperative for 311 services to continue operations. Having a business continuity plan ensures that residents continue to have access to information and services.
DATAMARK Delivers a Custom Solution
DATAMARK ramped up an international document-processing team consisting of approximately two dozen staffers trained in the courier’s commercial invoice process.
DATAMARK Gives Back
On July 13, 2017, DATAMARK, Inc., an El Paso-based global leader in Business Process Services (BPS) since 1989, hosted its annual 4th of July Carnival where DATAMARK employees from El Paso...
DATAMARK Partners With A Major Healthcare Insurance Provider, Broadening the Company's Services Within The Healthcare Sector
DATAMARK Incorporated has partnered with one of the most highly-recognized health insurance providers in the nation to provide document management and claims processing services.
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their data and information intake, including effective call centers.
Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.
Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
An insightful and factual look at how millennials are driving different industries to change the way they operate their contact centers.
"Do You Speak Spanish?"- The Data Shows the Need for Bilingual Contact Center Agents
DATAMARK, Inc., has been employing bilingual agents since 1990.
The $700 Billion Freight Industry: How Partnering With a BPO Specialist Can Help Freight Companies Compete For Revenue
When $700 billion is at stake, how can these businesses compete for customers while adapting lean systems
Why Contact Centers Are Part of the Branding for Companies
In order to remain relevant amongst a myriad of brands, technology companies need to craft a competitive niche and build reliance with its customers.
Contact Centers Can Help Banks Open New Doors of Opportunity While Closing Physical Ones
As mobile technology continues to grow for banking customers, allowing them to refrain from tending to their banking needs in person, the number of closures of physical bank branches are expected to g
The Five Reasons Pharmaceutical Companies Should Outsource
For public health to continue to progress and improve, pharmaceutical companies need to invest their time, money and efforts in what they do best; developing medicine by completing the necessary ...
DATAMARK Hosts Event to Support Local Non-Profit, American Patriots