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IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)
IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)

Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a...

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The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

After 20 Years of 311—Where Are We Today?

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