Formulating a Strategy for a Client In Need of Scalability

DATAMARK partnered with a client whose business needs included a scalability process which could accommodate to different circumstances without compromising customer satisfaction. This case study elaborates on how DATAMARK was able to not only meet the client's service level agreements, but also formulate a staffing process based off of customer interaction volume. 

Previous Flipbook
Fueling Customer Service Excellence In Two Languages
Fueling Customer Service Excellence In Two Languages

Excentus was rapidly gaining customers who preferred to converse in Spanish. Through a joint venture with I...

Next Flipbook
Contact Center Workforce Management Case Study
Contact Center Workforce Management Case Study

With up to 40 marketing programs underway at any given time, DATAMARK’s client required an agile and cost-e...

GET A FREE CONSULTATION TODAY

Contact Us