Scaling Based Off of Seasonality: Formulating a Strategy for a Client In Need of Scalability

November 29, 2018

DATAMARK partnered with a client whose business needs included a scalability process which could accommodate to different circumstances without compromising customer satisfaction. This case study elaborates on how DATAMARK was able to not only meet the client's service level agreements, but also formulate a staffing process based off of customer interaction volume. 

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