7 ways to improve business efficiency bpo business processing outsourcing DATAMARK

In today’s competitive world, it’s important to improve business efficiency as much as possible, but without increasing errors or decreasing customer satisfaction. After all, efficient organizations run more smoothly, are more competitive, have happier customers, and turn greater profits.

Making the necessary changes may seem like a tall order at first, but there are simple business improvement methods that give efficiency a boost without any unpleasant side-effects. Let’s explore a few.

1. Look into Automation

There are some tasks that can only be done by humans and others that are simply done better by a well-trained staff, but there are some that you should really consider automating. Data capture versus manual entry is one example. Invoicing and billing processes is another. Take a look at what you’re currently doing and consider whether it can be automated or streamlined. If you’re not sure, bring in an efficiency expert to evaluate your current processes.

2. Reconsider Your Legacy Systems

Large organizations are often wary of parting with their legacy systems due to worries over costs and downtime. The reality is, these aging systems can be huge security risks, don’t always provide the level of interoperability the organization needs, and routinely have very limited capabilities. Even if your organization isn’t ready to part with its legacy systems as a business improvement step, at least have them evaluated to see if they can be adapted to suit the needs of your modern organization.

3. Find Untapped Resources

Are your phone reps sitting around waiting for calls? Are there peaks and lulls in activity in the mailroom? Are there bottlenecks in your workflows? Connect with each department to find out if there are periods of time where workloads dwindle and shift the resources to other core areas to improve business efficiency.

4. Create Streamlined Communication Channels

There are several ways communication can go bad. On the one hand, your team may not have effective ways to communicate, resulting in excess time spent in meetings or sending out messages. On the other, you may have work being done in silos with no external communication at all. Sometimes, the fix is to institute communication policies, but other times project management tools and updated software that diminishes the need for additional contacts can help.

5. Compare Employee Productivity Levels

Are you measuring productivity? You should be. If you start catching large differences in the amount of time it takes employees to carry out the same task, it’s time for additional training and greater oversight until the whole team is meeting expectations.

6. Examine Processes Top to Bottom

Although it may be easier said than done, one of the best ways to improve business efficiency is to sit down with each department and have a frank discussion about what processes are currently being carried out and brainstorm on potential ways to streamline them or remove bottlenecks.

7. Improve Business Efficiency Through Outsourcing

Outsourcing companies like DATAMARK are business improvement experts. Although we’re well-versed in best practices after 30 years in the industry, we also get to know each company we serve to ensure we find the right methods to improve business efficiency based on the organization’s objectives.

Connect with DATAMARK to Improve Business Efficiency

Whether you’re looking for end-to-end solutions that solve your greatest challenges or you need guidance on enterprise-level business improvement techniques you can implement yourself, DATAMARK can help. Contact us for details.