Businesses are gearing up for a busy holiday shopping season, and that includes making sure contact center agents are ready to assist customers by phone, email, web chat and social media channels.

Holiday Expectations Infographic (2)

To help you develop your customer relationship management and contact center strategies for the holidays, check out our festive infographic revealing shoppers’ customer service expectations this time of year:

The post Infographic: Customer Service Expectations for the Holidays appeared first on Outsourcing Insights.