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Most Recent Articles
From A Call Center To A Fully-Functioning Contact Center: A Growing Trend
DATAMARK has designed a useful infographic to help illustrate how a call center can transform into a contact center and why it is important for business.
The Digital Mailroom - Infographic
Organizations that adopted the paper-to-digital concept for business processes cited faster turnaround to customers and more efficient data capture as digital mailroom’s main benefits.
Before Outsourcing Your Contact Center, Improve Your Processes
For many growing companies, there comes a point where the contact center’s key performance indicators begin to reveal serious problems. Average handle times may start to increase significantly, custom
10 Reasons to Outsource Your Contact Centers
Business Engineering: Business Strategy Assessment
Our Business Strategy Assessment service is designed to provide an objective and comprehensive evaluation of the current state of your most critical processes and propose a desired future state for yo
Business Engineering: Process Transformation
DATMARK's Business Engineering team can re-think the way you do business by identifying problem areas in your business process management and using Lean Six Sigma strategies to improve efficiency,
311 Maturity Model
To help cities determine where their 311 program stands, DATAMARK has developed a four-level 311 Maturity Model to describe the typical growth path of 311.
DATAMARK Decision Matrix
Many companies reach a point where they realize their back office process management solutions are outdated, inefficient and held back by old technology and legacy software systems.
Outsourcing Relationship Checkup
Do you have great relationships with your outsourcing vendors? This quick checklist will help you gauge the health of your partnerships.
7 Business Process Outsourcing Trends to Watch in 2016
Top 10 Business Process Outsourcing Terms
Need to make sense of the alphabet soup of acronyms used in the business process outsourcing sector? Check out our infographic featuring ten of the most often used words and acronyms in our industry.
8 Common Misconceptions About Outsourcing
A Paper-Free Future?
Document Scanning and Backfile Conversion: 7 Steps to Success
To learn more about the basic steps involved in off-site backfile scanning and the benefits of working with a service provider, check out our infographic.
Contact Center Technology Trends
Infographic: Freight Document Processing Maturity Model
A Spring Cleaning for Your Documents
We've put together an infographic highlighting tips for an ideal document strategy. Organizational communication, retention periods and secure disposal methods are all elements of a sound plan.
Contact Center Consolidation