Outsourcing Insights

News, Issues, & Trends in Outsourcing

  • TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry

    TRMG and Conference Attendees Combat Bill Mismanagement in the Shipping Industry

    The TRMG conference is a cooperative of NACM Gulf States. The NACMGS is a nonprofit organization that works with businesses to prevent fraud and uphold legal rights when shipping.

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  • With Margins Tight, Logistics and Transportation Companies Control Costs by Outsourcing Back-Office Functions

    With Margins Tight, Logistics and Transportation Companies Control Costs by Outsourcing Back-Office Functions

    The business of shipping freight continues to be highly competitive, according to the latest numbers from the American Trucking Associations. This past year, carriers large and small cut rates to...

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  • The Advantages to Promoting from Within

    The Advantages to Promoting from Within

    Studies show both employers and employees benefit from internal career paths Human resource managers understand there are times when it makes sense to recruit talent from outside the organization....

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  • Patience and Focus: How Companies Can Be Successful at Digital Transformation

    Patience and Focus: How Companies Can Be Successful at Digital Transformation

    Digital transformation is a goldmine, in a sense. But the authors of a new report caution against the temptation to run headlong into paper-to-digital, RPA, AI and other transformative projects withou

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  • IT-BPO Industry in India Prepares for a Future of Intelligent Automation

    IT-BPO Industry in India Prepares for a Future of Intelligent Automation

    As process automation and other digital innovations shake up the information technology and business process outsourcing (BPO) sectors, India’s leading IT-BPO industry group is looking to prepare...

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  • Improve Efficiency with Paper-Free Business Processes: How to Get Started

    Improve Efficiency with Paper-Free Business Processes: How to Get Started

    Many organizations, particularly large enterprises that deal with thousands of documents a day, are reaping benefits by scanning inbound paper as soon as it arrives and placing it in a digital...

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  • Cities Find Big Value in 311 Apps

    Cities Find Big Value in 311 Apps

    Residents resolve non-emergency issues at the touch of a button Across the U.S., cities of all sizes have adopted 311 mobile apps as part of their 311 non-emergency hotline programs, typically...

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  • Are You a Digital Mailroom Trailblazer?

    Are You a Digital Mailroom Trailblazer?

    Many companies struggle to transform paper-based business processes to digital Most businesses have established a proactive effort to manage inbound information arriving through multiple channels,...

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  • Cities Respond to Demand for Bilingual 311 Services

    Cities Respond to Demand for Bilingual 311 Services

    As the Hispanic population grows in the U.S., more and more cities that operate 311 contact centers face challenges serving citizens who primarily speak Spanish. According to the United States...

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  • Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk

    Philippine – U.S. BPO Relationships Will Endure, Despite President Duterte’s Tough Talk

    Nervous leaders of the Philippine business process outsourcing (BPO) industry requested a meeting with President Rodrigo Duterte to discuss his controversial announcement of a “separation” from...

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  • Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry

    Digitizing Paper Documents is a Sure Bet for the Casino and Hospitality Industry

    Today, every type of business is doing its best to move at digital speed, and those in the casino and hospitality industry is no different. But despite efforts to shift to digital forms and...

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  • Robotic Process Automation (RPA): Separating Hype from Reality

    Robotic Process Automation (RPA): Separating Hype from Reality

    Many companies are still in the early phase of adopting robotic process automation (RPA), a technology changing the way routine business processes are handled. With RPA, a software robot...

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  • IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)

    IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)

    Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a game-changer for companies looking for ways to lower the costs and improve the...

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  • Industry Top Performers Understand Benefits of Freight Bill Outsourcing

    Industry Top Performers Understand Benefits of Freight Bill Outsourcing

    Carriers need to focus on getting their customers’ cargo safely to its destination and on time. That’s why the most efficient companies avoid the hassle of capturing data from bills of lading and...

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  • Tried and True, Six Sigma Continues to Deliver Results

    Tried and True, Six Sigma Continues to Deliver Results

    The principles behind Six Sigma are more than three decades old, but age has not tarnished this popular process improvement methodology. Reflecting its manufacturing industry roots, Six Sigma gets...

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  • “DATAMARK Gives Back”

    “DATAMARK Gives Back”

    Employees Help Build Homes for Families

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  • Startups Look to Avoid Pitfalls of “Premature Scaling”

    Startups Look to Avoid Pitfalls of “Premature Scaling”

    Study examines strategies for startup success Startup companies often operate on a razor’s edge: grow too slow, and you miss opportunities to dominate an emerging market; grow too fast, and you...

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  • Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work

    Smartphones are Changing the Way Businesses do Work 77 percent of business owners say they can “totally or somewhat stay on top of their work” with just a smartphone. Without a doubt, smartphones...

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  • Digital Document Storage Boosts Business Speed and Efficiency

    Digital Document Storage Boosts Business Speed and Efficiency

    You don’t have to look too far to find businesses and government agencies that carry a heavy burden from paper-based workflows. These organizations will have rows and rows of filing cabinets...

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  • A Closer Look at Information Security in the Business Process Outsourcing Industry

    A Closer Look at Information Security in the Business Process Outsourcing Industry

    DATAMARK white paper offers guidance in an era of increasing cyber threats Every year, it seems information security incidents get bigger and costlier for companies and their customers. 2016 was...

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