Infographic: Contact Center Technology Trends

May 20, 2015 DATAMARK

Cloud platforms, gamification, social media CRM, artificial intelligence …

Sometimes it’s hard to wrap your head around every available technological solution designed to improve contact center performance.

If you need a quick overview, check out our handy infographic below.

If you want more in-depth information, download our two-part series of complimentary white papers at these links:

Contact Center Technology Trends: Part 1

  • Cloud Computing
  • Security
  • Social Media
  • Gamification
  • Artificial Intelligence

Contact Center Technology Trends: Part 2

  • Language Interpreting
  • Callback Technologies
  • Workforce Management
  • CRM and Analytics

Contact Center Tech Trends (2)

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