Customer Experience Trends and the Business Impacts of 2020 January 7, 2021 Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds… Read more
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan September 30, 2020 If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt… Read more
Top Business Process Outsourcing (BPO) Trends in 2020 August 7, 2020 For years, companies have turned to business process outsourcing (BPO) to cut costs, boost efficiency, allow greater focus on core… Read more