Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan
If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…
Top Business Process Outsourcing (BPO) Trends in 2020
For years, companies have turned to business process outsourcing (BPO) to cut costs, boost efficiency, allow greater focus on core…
