Customer Experience Trends and the Business Impacts of 2020 January 7, 2021 Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds… Read more
The Future of Contact Centers in the COVID-19 Era November 11, 2020 Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always… Read more
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience November 5, 2020 The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet… Read more
Why Many Businesses Will Consider BPO After COVID-19 October 12, 2020 Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and… Read more