Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience
The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…
Why Many Businesses Will Consider BPO After COVID-19
Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…
