DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era January 5, 2021 The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big… Read more
Webinar: Why Organizations Need Business Process Outsourcing, Especially in Times of Uncertainty December 28, 2020 In this webinar, we will be addressing why your organization should partner up with an experienced and knowledgeable BPO provider… Read more
9 Reasons Why Business Continuity Plans Fail November 23, 2020 During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the… Read more
The Future of Contact Centers in the COVID-19 Era November 11, 2020 Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always… Read more
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience November 5, 2020 The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet… Read more
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan September 30, 2020 If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt… Read more
Outsourcing with a Work From Home Model September 30, 2020 As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still… Read more
Coronavirus Business Lessons Highlighted in New DATAMARK Guide May 12, 2020 The business process outsourcing firm explores the impact of COVID-19 on organizations and offers tips on addressing issues for those… Read more
BPO Benefits in Times of Crisis May 8, 2020 Your business may not have control over the market or economy, but it does have a choice in how it… Read more
Top Four Business Lessons Coronavirus Taught the World May 4, 2020 Nobody expected a crisis like coronavirus to ever occur in our time. It rocked the business world and economies. As… Read more