Customer Service Contact Center Business Continuity Plan: Why You Need One & How to Create It
If you don’t already have a business continuity plan for your customer service contact center, you should. Ensuring operations can…
When Disaster Strikes: Why 311 Contact Centers Need a Business Continuity Plan
In situations where city residents find themselves in dire need of assistance or information, local authorities and agencies are…
Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
DATAMARK BPO Glossary
DATAMARK Ramps Up To Keep An International Courier Moving
Case Study: Prepared for Disaster
The Chennai Floods: One Year Later
DATAMARK adds new backup infrastructure in advance of the South Indian monsoon season Nearly a year after the record-breaking floods…
Four Must-Do Steps for Business Continuity & Disaster Planning
Even the best-run business with the most on-point management and top-notch employees can get sidelined by the unexpected. Power outages,…
“Prepared for Disaster”: Business Continuity and the 2015 South Indian Floods
For about three weeks in November and December, 2015, the annual northeast monsoon drenched South India, subjecting the region to…