A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts
Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts…
How Contact Center Outsourcing Increases Your Profitability
Contact center outsourcing rose to popularity because offshoring is significantly cheaper than maintaining operations in the United States. Everything from…
Top 4 Reasons to Outsource Your Call Center
On the fence about whether to outsource your call center? Companies benefit in a myriad of ways that extend far…
DATAMARK Identifies Why Companies Switch to Call Center Outsourcing
Businesses are enhancing their focus on areas like service and continuity; leveraging outsourced call centers to improve KPIs. DATAMARK, a…
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
Dispatchers at contact centers throughout the country are fueling progress in the trucking industry. By integrating modern technology, complying with…
As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their…
The Importance of Data Analytics
Much goes into the successful operation of a business. While some of the more obvious elements to successful operations stand-alone…
The Role of Artificial Intelligence in Modern Contact Centers
Possibly one of the biggest changes to rock the economy in recent years has been the rise of artificial intelligence,…
Chatbots Strike a Chord With Consumers
Consumers are finding value in chatbots—those pop-up windows on websites and Facebook Messenger that offer a friendly (albeit artificial) face…
