DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era January 5, 2021 The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big… Read more
How to Outsource a Call Center December 30, 2020 Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique… Read more
4 Reasons AI Won’t Replace Contact Center Agents December 9, 2020 For almost as long as machines have been handling tasks for humans, people have worried that human labor would become… Read more
Effective BPO Social Media Strategies for Customer Care Services November 20, 2020 If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,… Read more
The Future of Contact Centers in the COVID-19 Era November 11, 2020 Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always… Read more
5 Reasons Companies Choose Call Center Outsourcing November 3, 2020 It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the… Read more
A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts September 28, 2020 Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts… Read more
Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S. September 28, 2020 The heyday of outsourcing call center operations, which began in the 1990s and extended through the early 2000s, was driven… Read more
How to Choose a Call Center Outsourcing Company July 21, 2020 How can you tell if a business process outsourcing company will be a true partner in growth and deliver on… Read more
Why Outsourced Call Centers Are Coming Back to the U.S. February 20, 2020 In the short span between 2001 and 2003, more than 250,000 call center jobs were outsourced to the Philippines and… Read more