DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era
The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big…
How to Outsource a Call Center
Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…
4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
Effective BPO Social Media Strategies for Customer Care Services
If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
5 Reasons Companies Choose Call Center Outsourcing
It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the…
A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts
Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts…
Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S.
The heyday of outsourcing call center operations, which began in the 1990s and extended through the early 2000s, was driven…
How to Choose a Call Center Outsourcing Company
How can you tell if a business process outsourcing company will be a true partner in growth and deliver on…
Why Outsourced Call Centers Are Coming Back to the U.S.
In the short span between 2001 and 2003, more than 250,000 call center jobs were outsourced to the Philippines and…
