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Tag Archives: contact center in us

DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era

January 5, 2021
Image of man looking through binoculars at a city in the distance. To the right there is an image of a woman contact center agent wearing a face mask and a headset.

The business process outsourcing firm’s latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating big…

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How to Outsource a Call Center

December 30, 2020
Office worker VP looks to his right as the image transitions to that of a call center.

Outsourcing your business’ call center operations can be a stressful and challenging transition. While every organization will face issues unique…

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4 Reasons AI Won’t Replace Contact Center Agents

December 9, 2020
Image of contact center agents at the stop smiling as there is a depiction of a robot's hand making contact with the hand of a man.

For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…

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Effective BPO Social Media Strategies for Customer Care Services

November 20, 2020
Image of someone holding a phone with their finger hovering over social media icons, and a contact center agent to the right is ready to help them if they need help.

If you’re looking for ways to enhance and finetune the customer journey, but you aren’t investing in social media strategy,…

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The Future of Contact Centers in the COVID-19 Era

November 11, 2020
Company CEO looks outside the window while there is a row of call center desks to the left of him.

Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…

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5 Reasons Companies Choose Call Center Outsourcing

November 3, 2020
5 Reasons Companies Choose Call Center Outsourcing

It used to be that call center outsourcing was something businesses chose purely for financial reasons but that’s not the…

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A Beginners Guide to Contact Center Agent Productivity: Do’s and Don’ts

September 28, 2020
DATAMARK call center agent smiles as she looks off into the distance

Eager to improve contact center agent productivity but not sure where to start? There are a lot of working parts…

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Why Call Centers Once Outsourced Overseas Are Coming Back to the U.S.

September 28, 2020
video thumbnail of datamark bdm going over why outsourced call centers are coming back to the us

The heyday of outsourcing call center operations, which began in the 1990s and extended through the early 2000s, was driven…

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How to Choose a Call Center Outsourcing Company

July 21, 2020
DATAMARK video thumbnail of three people working together and showing teamwork

How can you tell if a business process outsourcing company will be a true partner in growth and deliver on…

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Why Outsourced Call Centers Are Coming Back to the U.S.

February 20, 2020
Image of call center agents helping customers and talking to each other smiling, while on the right there is an image of the United States Flag waiving.

In the short span between 2001 and 2003, more than 250,000 call center jobs were outsourced to the Philippines and…

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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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