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Tag Archives: coronavirus

Customer Experience Trends and the Business Impacts of 2020

January 7, 2021
An abstract image of people walking on a busy city street.

Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…

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The Future of Contact Centers in the COVID-19 Era

November 11, 2020
Company CEO looks outside the window while there is a row of call center desks to the left of him.

Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…

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New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience

November 5, 2020
Woman stands outside the store holding bags as she looks at store while wearing a mask.

The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…

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Why Many Businesses Will Consider BPO After COVID-19

October 12, 2020
Man looking outside window as the sunsets over a city horizon. As he thinks about what he should do during this pandemic.

Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…

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Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan

September 30, 2020

If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…

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Outsourcing with a Work From Home Model

September 30, 2020
DATAMARK male call center agent types on computer as he talks on a headset working from home.

As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…

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How COVID-19 is Redefining the Customer Experience

September 14, 2020
Man shopping online enters credit card information as there is an overlay of a virus to the right.

When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it…

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Top Four Business Lessons Coronavirus Taught the World

May 4, 2020
Busy city landscape continues as images of the corona virus overtake it in 2020

Nobody expected a crisis like coronavirus to ever occur in our time. It rocked the business world and economies. As…

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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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