Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
The Future of Contact Centers in the COVID-19 Era
Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience
The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…
Why Many Businesses Will Consider BPO After COVID-19
Even though companies have leveraged business process outsourcing (BPO) for decades as a means to build stronger, more efficient, and…
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan
If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…
Outsourcing with a Work From Home Model
As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…
How COVID-19 is Redefining the Customer Experience
When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it…
Top Four Business Lessons Coronavirus Taught the World
Nobody expected a crisis like coronavirus to ever occur in our time. It rocked the business world and economies. As…
