Customer Experience Trends and the Business Impacts of 2020 January 7, 2021 Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds… Read more
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience November 5, 2020 The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet… Read more
How COVID-19 is Redefining the Customer Experience September 14, 2020 When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it… Read more
Hidden Signs a Company Should Outsource Customer Service Uncovered in New DATAMARK Report August 5, 2020 Underperforming contact centers can boost service and profit by partnering with experienced customer service outsourcing companies that address these easy-to-miss… Read more
When Should You Outsource Customer Service? July 24, 2020 Is it time for your organization to outsource customer service? Although contact centers are an essential part of doing business,… Read more
Which Customer Service Channels Are Most Important? June 24, 2020 Building out your multi-channel customer service strategy? Research shows that about one-third of people believe that being able to reach… Read more
How Outsourcing Can Improve the Quality of Your Customer Service June 4, 2020 The way people interact with businesses and the expectations they have are changing. Outsourcing can help you evolve in meaningful… Read more
Which Customer Service Channels Are Most Important? May 29, 2020 We recently explored how outsourcing improves customer service, digging into why the quality of services matters more than the channel… Read more
Is Customer Service Outsourcing For Better or For Worse? March 5, 2020 Trying to figure out how to improve customer service? Customer service outsourcing may have crossed your mind as a potential… Read more
7 Reasons Companies Choose Call Center Outsourcing February 13, 2020 It used to be that call center outsourcing was something businesses chose purely for financial reasons. While modern organizations still… Read more