Customer Experience Trends and the Business Impacts of 2020
Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience
The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…
How COVID-19 is Redefining the Customer Experience
When the pandemic began, people huddled in their homes eagerly awaiting the return of normalcy. At first, it seemed it…
Hidden Signs a Company Should Outsource Customer Service Uncovered in New DATAMARK Report
Underperforming contact centers can boost service and profit by partnering with experienced customer service outsourcing companies that address these easy-to-miss…
When Should You Outsource Customer Service?
Is it time for your organization to outsource customer service? Although contact centers are an essential part of doing business,…
Which Customer Service Channels Are Most Important?
Building out your multi-channel customer service strategy? Research shows that about one-third of people believe that being able to reach…
How Outsourcing Can Improve the Quality of Your Customer Service
The way people interact with businesses and the expectations they have are changing. Outsourcing can help you evolve in meaningful…
Which Customer Service Channels Are Most Important?
We recently explored how outsourcing improves customer service, digging into why the quality of services matters more than the channel…
Is Customer Service Outsourcing For Better or For Worse?
Trying to figure out how to improve customer service? Customer service outsourcing may have crossed your mind as a potential…
7 Reasons Companies Choose Call Center Outsourcing
It used to be that call center outsourcing was something businesses chose purely for financial reasons. While modern organizations still…
