Providing World Class Customer Service in Multiple Languages
Many companies across various industries already enlist the help of translators and interpreters to provide their customers with resources in…
5 Warning Signs Your Customer Service Isn’t Performing
Customers are the most important stakeholders in your company, and they can easily make or break a company’s success. If…
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
Dispatchers at contact centers throughout the country are fueling progress in the trucking industry. By integrating modern technology, complying with…
Formulating a Strategy for a Client In Need of Scalability
DATAMARK partnered with a client whose business needs included a scalability process which could accommodate to different circumstances without compromising…
The Importance of Data Analytics
Much goes into the successful operation of a business. While some of the more obvious elements to successful operations stand-alone…
How Millennials are Breaking (and Changing) the Rules of Customer Experience
How Millennials are Breaking (and Changing) the Rules of Customer Experience From chatbots to two-day shipping, the customer experience is…
Chatbots Strike a Chord With Consumers
Consumers are finding value in chatbots—those pop-up windows on websites and Facebook Messenger that offer a friendly (albeit artificial) face…
The Price of Poor Customer Service
Almost Half of Consumers Won’t Hesitate to Jump Ship if Brands Don’t Deliver an Excellent Customer Service Experience Nearly one…
Outsourced Contact Center Services: An Executive Toolkit
Study: Responding to Tweets Can Boost Customer Spend by 20 Percent
It’s no secret that businesses find social media effective for delivering great customer service. A Consumer is also likely to spend…